1. Overview
At Veely.co.za, your satisfaction matters. All our products are digital downloads, and we want you to feel confident when purchasing from us. If you are not happy with your wallpaper or digital product for any reason, we offer a full refund — no questions asked.
This policy explains how refunds work for digital products purchased on our store.
2. Digital Products
All items sold on Veely.co.za are digital files (such as wallpapers, organizers, and downloadable graphics). Because these products are delivered instantly, there is no physical return required.
3. Refund Eligibility
You are eligible for a full refund if:
- You are not satisfied with your purchase
- The file does not meet your expectations
- You experience technical issues accessing or using the file
- You purchased the wrong item by mistake
We do not require proof, screenshots, or explanations — your experience is enough.
If you need help with a file instead of a refund, we are also happy to assist.
4. How to Request a Refund
To request a refund, simply contact us at:
shop@veely.co.za
Please include:
- Your name
- Your order number
- The product you want refunded
- Your banking details
We will process your refund within 5 business days.
5. Incorrect or Duplicate Purchases
If you accidentally purchase the same item twice or buy the wrong product, we will issue a full refund for the duplicate or incorrect order.
6. Technical Issues
If you experience any technical problems downloading or opening your files, we will:
- Help you resolve the issue
- Provide an alternative file format if needed
- Offer a full refund if the issue cannot be resolved
7. Non‑Refundable Situations
Because we want Veely to be a friendly, customer‑first store, the only non‑refundable situations are:
- Fraudulent activity
- Abuse of the refund system (e.g., repeated refunds across many products)
These cases are extremely rare.
8. Contact
For refunds, support, or general questions:
Email: shop@veely.co.za
Website: https://veely.co.za